September 01, 2014

Progress on the development of the AIIM international KM standard

Topic:– Progress on the development of the AIIM international KM standard
Venue: Barton room , National Archives, Canberra Parkes
Time and Date: Tuesday 16 September, 5.30-6.30pm.

July 22, 2009

actKM Special Event - Dave Snowden shares his experiences of 10 government KM projects

Dave Snowden is heading for Australia to present his Leading Through Complexity Seminar in Perth on the 27 July and an Advanced Practitioner and Researcher Workshop in Melbourne on 31 July. In between we have persuaded him to present a synopsis on 10 Government KM Projects (what they did), what impact they had on their organisations and how they measured the outcome.

As always with Dave, you can expect a free-flowing, semi-structured and often controversial presentation with opportunities for interaction from the audience.

Date: Wednesday 29th July 2009
Time: 3:00 - 5.00 pm
Location: The Drawing Room (turn right as you go through reception)
University House, Cnr Eggelston and Garran Rds, Acton
Australian National University

Cost: entry is by gold coin donation for afternoon tea.
Please RSVP to David Williams at

About Dave Snowden
Dave Snowden is a major figure in the movement towards integration of humanistic approaches to knowledge management and sensemaking. He is generally held to be one of the leading practitioners and thinkers in the field of a naturalising (science based) approached to decision theory and sensemaking. Well known for his work on the role of narrative and complexity theory in sense-making, he is an entertaining speaker and a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single, comprehensible purview.
He is the Founder and Chief Scientific Officer of Cognitive Edge, which focuses on the development of the theory and practice of sensemaking. Cognitive Edge exists to integrate academic thinking with practice in organisations throughout the world and operates on a network model working with Academics, Government, Commercial Organisations, NGOs and Independent Consultants. The Cynefin framework, which lies at the heart of the approach, has been recognized by several commentators as one of the first practical application of complexity theory to management science.

May 19, 2009

actKM meeting June 2nd 2009

Presenter: Mark Spain of Global Learning. - The Emerging Story of enACT for the Future

Mark will discuss strengthening links and capabilities in communities of practice for sustainability across multiple localities. It will include the role of dialogue, story telling, creativity and building trust to share knowledge and build sustained commitment when planning action to solve complex problems.

Location: National Archives, Canberra Australia, from 5.30 pm to 7 pm - gold coin donation for drinks and nibbles. p 02 6249 1344 m 0404 411 353 - Facilitating change, leadership and innovation - Australia's premier collaborative meeting technology

February 24, 2009

Collaboration .... takes more than wishful thinking - actKM March monthly meeting

When times are tough it’s important to make the most of available resources. Organisations of all shapes and sizes have spent millions of dollars on ‘collaboration’ software yet the level of sophistication in the way we collaborate hasn’t improved dramatically. It’s time to be more systematic and effective collaborators and this starts with understanding what it really means and not fretting over the functionality of communication software, regardless of how alluring the latest web 2.x version looks.

We need to build collaborative cultures and skills. Not just for our success internally, but also to ensure success with stakeholders, clients, suppliers and partners.

The presentation will focus on the practicalities of developing effective collaboration cultures and skills with plenty of illustrations from our work with organisations like public and private sector organisations, both large and small, local and international.

The foundations are there. The software is available. The need is clearly here. 2009 will mark the tipping point where organisations will move from emphasising collaboration tools to placing the effort on people, on their behaviours and capabilities. We mustn’t forget: it’s people who collaborate.

Presented by Mark Schenk of Anecdote Pty Ltd

Come along to our first monthly meeting for 2009 at National Archives (for those in Canberra)

Date: Tuesday March 3rd at 5.30 pm

All that is expected is a gold coin donation for drinks and nibbles (if you are partaking of food and drink)

If you wish to know more contact or

February 09, 2009

Patrick Lambe - Leveraging and Valuing Expertise in Your Organisation

Dear all (at least those who are located in or around Canberra)

ActKM will be holding a workshop with Patrick Lambe on Friday the 13th at University House (ANU) Common Room from 9.30 to 3 pm.

A registration form can be requested from – a cost of $50 per head is being sought as we have had to pay for a venue – no free venues available this time unfortunately.

Leveraging and Valuing Expertise in Your Organisation

In this session, participants will examine the nature of expertise and experience and explore the different ways in which they contribute to the success of an organisation. Taking participants' own experiences of how expertise is leveraged in their own organisations, we will identify patterns of organisational needs and behaviours and identify common issues in the way that expertise is valued and leveraged (or not). Finally we'll close with a framework for planning a response to expertise needs, and identify some practical techniques that can be deployed to accelerate expertise transfer. This workshop is part of the open research project "Leveraging and Valuing Expertise" (

* Introduction: the nature of expertise and experience
* Grounding: Anecdote circles with participants exchanging their stories of how expertise is leveraged and used (or misused) in their organisations
* Sensemaking: we work with the stories to identify patterns and key issues in the participants' situations
* Planning: we work with an expertise transfer framework and the Straits Knowledge KM Method Cards to build outline plans for some of the participants' situations
* Close: closing discussion looking at general patterns and sharing any relevant case examples

Patrick Lambe: Patrick is founder of KM research and consulting firm Straits Knowledge, two term President of the Information and Knowledge Management Society, and an active member of the actKM forum for several years. Patrick is a prolific blogger and conference speaker, and is the author of Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness(Oxford: Chandos, 2007), KM Method Cards (Straits Knowledge 2008) and KM Approaches Methods and Tools - A Guidebook (Straits Knowledge 2008). Patrick was originally trained in Library Science and arrived in KM via a second career in training and development. He has been based in Singapore for 16 years. Patrick is also an Adjunct Professor in KM at the Hong KongPolytechnic University.

August 21, 2008

actKM Awards 2008 - Call for Nominations

As usual, the Annual actKM Awards will feature at this year's conference.

Currently, we are seeking nominations for all categories. If you know of any public sector organisation that should be recognised for their knowledge work, please nominate them by following the nomination process, available on our Awards page, or have a look at our Awards Flyer.

The actKM Awards are presented annually to Public Sector organisations that have achieved significant improvements in organisational capability, performance or sustainability through the application of knowledge-based projects or activities.

More information is available on our Awards page. Also take the time to look at past winners of Awards in 2007, 2005, 2004 and 2003.

June 18, 2008

actKM meeting 1 July 2008, Facilitating Knowledge Management Buy-in from Senior Executives

Facilitating Knowledge Management Buy-in from Senior Executives through
Challenge Sessions - a Construction industry case-study

Dr Michael Nelson is a Canberra based management consultant working for ThirdHorizon Consulting. He has been helping clients improve knowledge and document management over 10 years, throughout Australia, Asia, and EMIEA.

Last year he developed a knowledge management strategy and blueprint for a large Middle Eastern construction company based in Athens, Greece. The company had experienced dramatic growth doubling in size in just 18 months resulting in staff numbers of 120,000 by 2007. Previously effective informal knowledge sharing networks had become fragmented, and the company had decided to evaluate whether formally investing in improved knowledge sharing would be beneficial. As part of the initial business case for KM a 'Challenge Session' was developed to determine and improve the level of KM buy-in by senior executives. The session used a combination of KM maturity model benchmarking, evidence based as-is analysis, best-practice case-studies, and discussions aimed at achieving consensus to build a core team of senior level advocates. Michael will discuss the Challenge Session,and talk about the case-study in general.

Date 1 July 2008
Place: National Library of Australia Conference Room
Time: 5.30-7.30pm

Please note this is a rescheduling of the April actKM meeting

April 19, 2008

actKM World Cafe 6 May 2008

Topic: How can KM practices can contribute to volunteer/community organistions

Nerida Hart and Mark Schenk will lead an actKM workshop using World Cafe Techniques, a conversational knowledge management technique to rapidly generate and share knowledge on a topic.

This activity is the actKM contribution to Information Awareness Month, May 2008

A number of representatives from volunteer/community organistions have been invited along for this event and we hope to have a interactive workshop on exploring possible KM techniques that could be used by these type of organizations.

For more information on World Cafe watch this clip

Place: CSIRO Discovery Centre, Black Mountain Laboratories, Clunies Ross Street, ACTON
Date: 6 May 2008
Time: 9:30 am - 12.00 noon
Morning tea provided
Price: gold coin donation on entry
RSVP to karna.o'
Inquiries to: David Williams,
Ph: 02 6121 3714 or 0412 237 695

February 17, 2008

March actKM Forum

We are pleased to announce our guest speaker for the 11th of March actKM Forum will be Dave Snowden. Topic will be announced soon.

Venue will be the National Library of Australia Theatrette
Time 5.30 to 7 pm.

We will be going out to dinner afterwards for anyone who would like to join us.

Nerida Hart
Deputy Convenor

January 14, 2008

actKM meeting, 5th February 2008, 5.30pm-to finish

Liz Bennett will talk about The ATO Model Office - a knowledge-sharing initiative to improve change

The ATO Model Office uses a range of innovative techniques to visualise
and communicate with stakeholders about the impacts of change
initiatives. These techniques have been used to improve decision-making,
ensure integration across the enterprise, expose key design issues,
facilitate issues management, achieve buy-in, and assist deployment
teams. Liz Bennett is the Manager of the Model Office and will talk
about the work of the team and the techniques they use and provide
examples of products they have developed to improve change outcomes.

Date: 5 February 2008

Time: 5.30pm to finish

Land and Water Australia Board Room, Level 2, Phoenix Apartments, 86 Northbourne Avenue Braddon
Contact Melanie Randall, if you wish to come

November 27, 2007

Canberra actKm meeting 11 December 2007

Don Bartley of the ABS will speak about the ABS Communities of Interest in
the Technical Services Division at the actKM meeting at ABS House, Wickens
Conference Room at 5.30pm on 11 December

$4.00 for refreshments would be appreciated

if you wish to come please RSVP karna O'Dea

October 25, 2007

Conference Presentations Now Available

The presentations from this year's conference have now been loaded to the site, and are available at:

Thank you to all the presenters.

October 20, 2007

actKM conference program

The new conference program is now up for your information. Take a look - there is still time to register this weekend!

July 17, 2007

actKM August 14th Monthly Meeting

"The Seven Deadly Sins of KM" or "Why It's Hard to Be Virtuous in KM"

with Patrick Lambe

Date: 14th August 2007
Time: 5.30 to 7 pm
Venue: National Library of Australia 4th floor conference room

For more information on Patrick's presentation on the 7 deadly sins of KM see his blog at

Patrick will have limited copies of his book “Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness” (Chandos: 2007) available for sale at the discounted price of AUD$68 see for detailed information on Patrick's book.

Wine, tea and coffee and nibbles will be provided before, during and after Patrick's talk to enable you to network with your KM colleagues.

If you would like to come please RSVP Nerida Hart for numbers at

June 12, 2007

actKM Monthly Meeting 3 July 2007

JULY actKM Meeting

Paul Oglethorpe (Australian Parliament KM Manager) will present on:

Perspectives and developments within KM at Parliament House

Date: 3 July 2007
Time: 5.30pm
Venue: Menzies Room, National Archives of Australia

Wine, tea and coffee and nibbles will be provided after Paul's talk to enable you to network with your KM colleagues.

If you would like to come please RSVP Karna O'Dea for numbers at

February 18, 2007

actKM2007 Conference

The actKM 2007 conference will take place in October 2007 and the call for papers has been released.
For more information and a copy of the call for papers refer to the 2007 conference page using the menu on the left of this page.

September 29, 2006

actKM Monthly Meeting 3 October

The next actKM monthly meeting will be held on Tuesday 3 October in the Menzies Room of the National Archives of Australia building (East Block), Parkes from 5.30 until 7pm. As with all actKM monthly meetings, attendance is free and open to all comers. A donation of $5 is sought from those wishing to partake of the drinks and nibbles provided.

The presentation will be by Mark Schenk and is titled 'Making Meaning in 21st Century Organisations'. The presentation will describe why organisations are seeking to complement their decision making and analytical skills with a range of sense- and meaning-making capabilities. A range of approaches to providing these capabilities will also be described.

We look forward to welcoming you to this event.

August 29, 2006

actKM Monthly Meeting - A Network Analysis of the actKM Community of Interest

The next actKM monthly meeting will be held on Tuesday 5 September in the Menzies Room of the National Archives of Australia building (East Block), Parkes from 5.30 until 7pm. As with all actKM monthly meetings, attendance is free and open to all comers. A donation of $5 is sought from those wishing to partake of the drinks and nibbles provided.

Social Network Analysis and Organisational Network Analysis are techniques that are attracting a lot of interest from knowledge practitioners and managers alike. (A cursory examination of the 2006 postings to the actKM list confirms this assertion). Similarly consultants are jumping onto the bandwagon and touting these techniques in the marketplace. The problem is these techniques if employed without an understanding of the underlying assumptions of network theory, as well as some understanding of the mathematical algorithms behind the software, can produce spurious results.

In this presentation Graham Durant-Law will demonstrate the output of USENET, Net Draw and NetMiner, using the 2006 postings to the atom list as the case study, noting the analysis is a network analysis rather than a social network analysis. The presentation will highlight the need to understand the raw data and be careful in interpreting the results.

Graham is a doctoral candidate at the University of Canberra, and in his day job works on the Australian Defence Force's award winning knowledge management system colloquially known as TARDIS. A detailed biography is available at . Details on his doctorate can be found at .

July 26, 2006

actKM Monthly Meeting 1 August - 'The Value of a Story'

The next actKM monthly meeting will be held on Tuesday 1 August in the Menzies Room of the National Archives of Australia building (East Block), Parkes from 5.30 until 7pm.
Our speaker will be Jim Wiblin and the title of the presentation is ‘The Value of a Story’. Jim will describe the innovative use of stories within Centrelink and this will be a topic not to be missed.
As with all actKM monthly meetings, attendance is free and open to all comers. A donation of $5 is sought from those wishing to partake of the drinks and nibbles provided.

July 03, 2006

actKM monthly meeting 4 July

The next actKM monthly meeting will be held on Tuesday 4 July in the Menzies Room of the National Archives of Australia building (East Block), Parkes from 5.30 until 7pm. Colette Raison and Kate Muir will present on the topic of Knowledge Audit, using case study examples from public sector organisations.

As with all actKM monthly meetings, attendance is free and open to all comers. A donation of $5 is sought from those wishing to partake of the drinks and nibbles provided

May 30, 2006

actKM Monthly Meeting 6 June

The next actKM monthly meeting will be held on Tuesday 6 June in the Menzies Room of the National Archives of Australia building (East Block), Parkes from 5.30 until 7pm. Dave Carr, the Technical Capacity Manager for Greening Australia will talk about 'Exchange - The National Vegetation Knowledge Service'. Vegetation practitioners are now being connected to current research and relevant researchers through this service
Launched by Greening Australia in 2003, this innovative service provides a mechanism for delivering answers to regional vegetation management questions through the exchange and distribution of information between researchers, practitioners, states and regions.
Exchange also conducts an incentive fund for activities and events that promote the transfer of knowledge and information from on-ground projects, as well as incorporating the latest scientific knowledge back into community activities. Already Exchange has supported:
An in the water forum/field day in Tasmania to consider practical aspects of land and water management actions that effect riparian and in-stream characteristics of rivers for a broad audience
A local government forum in Gippsland
A bus tour of the oil mallee industry in WA to allow farmers, mallee growers and members of the Oil Mallee Association to come together to assess the progress of the pilot wood processing facility and discuss with industry and researchers the future and direction of this newly emerging industry
As with all actKM monthly meetings, attendance is free and open to all comers. A donation of $5 is sought from those wishing to partake of the drinks and nibbles provided.

May 10, 2006

There but for the grace of God...

As part Information Awareness Month, actKM is sponsoring an event on 31 May examining some of the implications of the Palmer, Comrie and NAA Reports for our own organisations. The details are shown below:

Topic: There but for the grace of god ... RM, IM and KM lessons from the Palmer, Comrie and NAA reports
Date: 31 May 2006
Time 2 to 5.30 pm
Place: National Library 4th floor conference room
Afternoon tea sponsored by AGLIN.
RSVP to Mark Schenk actKM Convenor, or mobile 0412429 852

Presented as a joint activity - actKM, RMAA, ASA, IIM, ALIA, APSKM, AGLIN
It's not hard to see some (probably many) of the issues covered in the Palmer, Comrie and NAA reports in our own organisations. Anyone who is interested in discussing the implications of these reports and the lessons we can take back to our own organisations is invited to attend this event.
The event will be run using a technique called Open Space Technology. Open Space is widely used where the desired outcomes include not only information transfer, but also building relationships, empowering participants and producing coordinated, documented and action-oriented outcomes. For participants, the only requirements for attending an Open Space event are:
Before the event, think about the issues and/or implications arising from the various reports, and identify issues they are passionate about or concerned with, bring an open mind and be prepared to be surprised and have fun.

April 08, 2006

actKM Forum 2 May

Eyeing the Knowledge Management Seas: Exploring the Surface and Delving its Depths

Knowledge management is an approach that seeks to explore how the knowledge of organisational members can be improved, shared and exploited. The current sea of knowledge management practices that we observe as we sail across its surface focuses on intellectual pursuits, including organisational learning and intellectual capital. These are of course necessary, but they may also tend to limit the potential of KM. They may also help explain why many KM ventures fail and why KM has trouble gaining the attention of senior executives.
This presentation will explore this hidden assumption that intellectual knowledge is the only lens for creating and sharing knowledge. Other eyes for seeing and sense-making will be canvassed by diving underneath the ebb and flow of the knowledge waves and delving into the depth of the knowledge seas. When we open our eyes underwater, the aim will be to see other KM elements that are invisible to those on the knowledge management surface.
The presentation will also explore how an organisation can change its approach in order to maximise the use of these different forms of non-intellectual knowledge.
Two warnings. This presentation makes heavy use of alliteration and metaphor. Secondly, this presentation may challenge some people's unconscious assumptions about KM.

Luke Naismith is a Corporate Strategy Manager with the Victorian Government's Department of Justice. Previously he had more than 19 years experience in the Australian Public Service in information and knowledge management, information economy public policy and structural convergence issues and a short period of time as Director of Knowledge Futures Consulting. Luke has been a long-standing committee member of the Standards Australian KM Committee and has recently completed his Masters of Science in Strategic Foresight.

Where: National Archives (East Block) from 5.30 to 7 pm

March 09, 2006

actKM Monthly Meeting - 4 April 2006

The next monthly meeting will be a joint actKM/AGLIN forum to be held on 4 April 2006. The speakers are Nerida Hart and Tracey Bicknell from the Department of Families, Community Services and Indigenous Affairs. The subject is "Qualitative evaluation of library and information research services using narrative techniques"
Time: 5.30-7.00pm Place: National Archives of Australia (East Block) - Menzies Room

March 03, 2006

actKM Monthly Meeting - 7 March 2006

The next actKM Forum monthly meeting will be held next Tuesday evening the 7th of March 2006 in the Menzies Room at National Archives of Australia (East Block) from 5.30 to 7 pm. The meeting will be an interactive session reflecting on the recent disappearance of the actKM yahoo group and our transition to a new list platform, and the lessons that we can learn from these events regarding the resilience of virtual communities of practice.
Drinks and nibbles will be available for a donation of $5.
I look forward to seeing you there.

February 02, 2006

actKM Forum meeting 7 February 2006

The first actKM monthly Forum will be held next Tuesday evening the 7th of February in the Menzies Room at National Archives of Australia (East Block) from 5.30 to 7 pm.

Topic: KM implications of the Palmer and Comrie reports for all organisations.

The discussion will be led by the actKM executive group with a short presentation which is a summary of the findings of Palmer.

We will cover:

What were the main issues?
Do they relate to all organisations?
Were they preventable?
Were cultural issues the main concern?
How would a KM strategy and set of practices work towards prevention of these incidents?

The Palmer and Comrie reports are investigations of incidents in the Australian Department of Immigration and Multicultural Affairs and can be found on the Department's web site at

Drinks and nibbles available for a donation of $5.

We look forward to seeing you all there and if you have any questions please feel free to contact me.

Nerida Hart

January 25, 2006

actKM Discussion List is live

Thanks to the great support from Ron Rogers (WEBY Systems) our website developer, a Disussion List server is now live on the website (see the button on the left of the actKM homepage, third from the top). This permanently replaces our Yahoo! Groups discussion list. The basic functionality is the same. Once subscribed, you can post messages that will be distributed to the email addresses of the list members. You can select whether you receive individual messages or a daily digest.

Today, a list of 1075 email addresses were invited to subscribe to the list. We lost the actKM membership list and associated email addresses (about 1550 of them) when the list disappeared. We have generated our list using an extract from Yahoo we took in early 2005 - so there will be lots of people who don't know about the new group arrangements. Please help to pass the word on to those who were members.

There is also an actKM Forum link on the left of the home page. This is a separate application we can use for specific topics that not everyone wants or needs to particpate in, such as the KM Certification debate last year. The 'Discusssion List' and 'actKM Forum' have separate subscription processes - only because considerable programming and time would be needed to create a single registration and login process for both.

January 23, 2006

Launching the new actKM website

Welcome to the new and improved actKM website. While the launch is overshadowed a bit by the recent disappearance of the group's Yahoo! discussion list, it is nonetheless a significant step in actKM's development.
As you can see, the website is centred on a blog that we will use for general news and admin stuff. We have a discussion list server that will continue to be the main hub of member activity, and we have a forums area for discussions that are being pursued by a subset of the group, such as the KM certification debate last year.
Welcome, and enjoy!

December 19, 2005

First post on the New actkm website

Well this is the first post of I hope many for the actkm website blog. The entire website will be live soon with all the old information and lots of new information for members and visitors.

Our new website is