Measuring

[Colin]

I know this is probably a very old chestnut but I wanted to get some evidence of how KM had benefited companies and been measured. The only measures I currently have are
- number of posts on a discussion board
- number of visits to a piece of information
- anecdotal evidence
- surveying staff
It is very difficult to say -" last year we made $x - then we indtroduced a Km strategy and now we make $2x" because the Km strategy was introduced gradually and there are so many other changing variables that you can't just pin down one.

[Rajeev]

HI Colin,
What you have pointed out is just about the Internal process and employee aspects. It would better better if you can use any of the KM measurement tool to seperate them into Fianncial,customer,Internal and Human aspects. I think Balanced Scored (BSC) or Skandia Navigator will be useful, BSC is an excellent Measurement Framework wchich allows you to link your business strategy with your KM intitiatives.
As you said.. financial measurement is extremely difficult in KM context, but still youcan come up the sensible quatitive figures using BSC .
 Books: Balanced Scored Card - Robert Kaplan and Norton
cheers!
Rajeev